Meeting Your Builder & Quality Assurance Representative

Watching the home you’ve just purchased being built from the ground up is an exciting process. You, the buyer need to make sure to involve you in this process. You should have opportunities to ask questions and learn about how your home is built. Many home buyers wind up visiting with their Construction Manager when they are out touring progress of construction on their home. However, there will also be two formal meetings, at the home site, between you and the construction and quality assurance staff to allow you to share in the building of your new home.

The first meeting called the Introduction Walk generally is scheduled a couple weeks out from the home’s completion. A trained Quality Assurance representative will take you on a tour of your home introducing you to your home, its features and will share maintenance tips.

The second meeting called the Final Rewalk will be arranged generally a day or so before closing. Your Construction Manager and Quality Assurance representative will be with you as you tour the home to answer any final questions and ensure you are satisfied that the home is complete before you go to closing.

If you should have a question about your home’s progress, in between the meetings described above (and we expect you to), let your sales consultant know. If they don’t know the answer, they’ll find it out for you.

Builder’s Quality Inspection Process

The builder will have some sort of Quality Assurance Process. They will usually havee arranged for an outside engineering firm, to inspect all our homes at multiple points during the building process. In addition, they may also have internal Quality Assurance representatives who inspect the homes to ensure compliance with their standards.

Outside Inspections

Outside Engineering Inspectors perform qualified structural inspections of our homes at the following stages:

At Slab pour – Check framing, set and post-tension cable construction before, during and after slab pour.

Finished Frame – 240-point frame inspection, ensures home is structurally sound before sheetrock is hung. Ensures that all mechanicals (HVAC, plumbing, electrical) are installed correctly.

Final Inspection – Typically done after Quality Assurance representative does introduction walk-through with buyer.

Internal Inspections

The Quality Assurance Inspectors are designed to be the buyer’s representative throughout the building process. A Quality Assurance Representative checks the home against a master list.

Initial QA walk – A trained Lennar QA representative walks the home checking each item on the 1081 item list. Every outlet, light switch, faucet, and drain is tested. If any items require correction, the builder is given seven days to fix them.

The Quality Assurance Representative rewalks the home again to ensure that the builder has completed 100% of list before Introduction Session with buyer.

The buyer and the Quality Assurance representative meet for an Introduction Walk, so called because the buyer is introduced to their home. The QA rep explains all features of the home and suggested maintenance and care of features of the home. The builder as part of this meeting, may give the buyer a binder, including a video, detailing care and maintenance information and including warranties on all covered items in the home. Note: appliances will be covered under manufacturer’s warranty program. Be sure to fill out and send in all warranty registrations cards once you move in. If the buyer notices an item they would like adjusted or corrected, a notation will be made and passed along in writing to the builder.

Buyer’s list, if applicable, is given to builder, who usually has 7 days to fix the items.

A final rewalk of the home is scheduled with the buyer and the QA rep to ensure that all items, if applicable, have been corrected to buyer’s satisfaction. The seller will postpone closing date if the home is not up to Seller’s standards, items are incomplete or buyer is not yet 100% satisfied. Buyer to sign affidavit of 100% satisfaction before going to closing.